Dear tourists,

First of all, thank you. Thank you to all of you who went through the horrible 2020 with us. Thank you to all of you who eventually came to Poland in 2021 and 2022. We had to go through a lot, and through no fault of our own. But seeing how much you enjoyed our tours made all our efforts worth it!Unfortunately, we've come to a point where we have to make some tough decisions.We fought hard. We were heartbroken to have to say goodbye to our employees at the office, to the team that we loved. We had to find other jobs to support our family, while at the same time carrying all the work at RealPoland on our shoulders. We didn't give up on it. We promised you tours and we were determined to make them happen as soon as it was possible to travel again. Even if it meant a lot of work and no remuneration.Can you imagine the joy that we felt when the first group came after the borders opened up in 2021? We're a little, family-owned company, which makes us truly dedicated and passionate about what we do, but at the same time, very vulnerable to external factors. Yet, with a lot of effort, we managed to survive the pandemics!But then came Putin and crushed our dreams. We got involved in voluntary work to help Ukrainians who fled the war and found their safe place in our country. But even though nothing indicated that Poland was in any danger, the incoming tourist industry was adversely affected. Again.Poland has been safe to visit this year. But can we guarantee safety next year? Taking into account the recent escalation of the war in Ukraine, the sabotage incidents on the Baltic sea, the preventive measures that our government is currently taking, the rocketing inflation, the petrol prices that are 30% higher than in the U.S... Next year is too time-distant for a little local company like ours to make promises and be confident we can keep them.We're heartbroken to say that we won't be offering any dates for 2023 and RealPoland is going out of business.We will be answering your emails, so if there is anything that you still need to discuss with us, contact us at: contact@realpolandtours.com.Please be patient if we can't answer all emails right away. You can be sure your emails will not be ignored.

Kind regards,RealPoland Tours Team

Please email us at
contact@realpolandtours.com or use the form below.

Privacy PolicyWho processes your personal data?Your personal data controller is RealPoland Sp. z o. o., registered under the Polish KRS number 0000641118, with its seat in Poland – ul. Grochowska 217/15, 04-077 Warszawa, VAT EU no PL5322061151, hereinafter referred to as RealPoland. RealPoland is the owner and operator of the website: www.realpolandtours.comThis Privacy Policy explains what data we collect and how we use it. By using our website, you agree to this Privacy Policy.How do we collect your personal data?You leave your personal data consciously and freely by means of forms published on our website or through direct correspondence with our consultants only.How do we store your data?We securely store your data in Google Workspace. Access to this data is strictly controlled. It can only be accessed by people who need it to do their job.What is the aim of processing your personal data?Collecting and processing your personal data lets us provide our services to you, e.g. prepare a tour offer, as well as to contact you with regard to your travel arrangements that you have made with us. It also lets us send you newsletters, if you have agreed to receive such information from us. Remember that if you have agreed to receive our newsletters, you can opt out from our mailing list at any moment.The processing of your personal data is limited to what is necessary in relation to the above-mentioned purposes.Basing on Polish Electronic Services Act enacted on July 28, 2004 (No. 144/1204) your data will be processed if you consented to it, if processing is necessary to carry out a contractual obligation, if it is necessary to comply with a legal obligation, if it is necessary to protect your vital interests, if it is necessary to carry out a task in the public interest or to exercise official authority, or if it is necessary for the purposes of the legitimate interest of our organization.What kind of personal data do we collect?We collect the following categories of personal data:
- Identification data: We collect your name and email address. We may also collect your phone number and address for the purpose of preparing a contract.
- Financial data: We use Stripe payment processing platform to process your payments. Stripe will collect necessary information to process your payments, e.g. payment card number and authentication details. Please note that RealPoland does not collect nor store your payment card details. You can learn more about how Stripe Inc. processes your Personal Information here: https://stripe.com/en-pl/privacy
In case of refunds, in some cases we may also need to collect your bank account number. It is only used for the purpose of making a refund.
- Social media data: We have a page on Facebook and YouTube. When you interact with them, we will collect information that you choose to provide to us. Based on your interaction, the company that hosts our profiles in social media may provide us with statistical data with regard to how our pages in social media are used.
We also collect information related to internet activity. When you visit our website and interact with it, we may receive certain information about your visit. This may include the number of people that visit the website, the countries they visit it from, the domains they come from (e.g. google.com), which browsers they use to access our website, peak hours during which our website is visited etc. The subprocessor of data related to internet activity is Carrd Inc., a Delaware corporation that provides hosting to our website. You can read Carrd's Privacy Policy here: https://carrd.co/docs/general/privacyCookiesOur website uses cookies. Cookies are IT data sent to your browser by websites you visit. They are stored on your device for different periods of time, depending on the type of cookie.Cookies are used to:
- adapt the content of website pages to the user’s preferences and to optimize the use of websites; in particular these files recognize the device of the website user and allow proper display of the website
- improve your experience on our website
-create statistics, which indicate how website users use websites, which makes it possible to improve the structure and content of these sites
Two basic types of cookies are used within the Website: session cookies and persistent cookies. Session cookies are temporary cookies, which are stored in your device until you log off, leave the website or close the your Internet browser. Persistent cookies are stored in your device for a time determined in the parameters of cookies or until you remove them.More information about cookies is available at: http://www.allaboutcookies.org or in the “Help” section of your browser's toolbar. In that section you can find information on how to turn cookies off or to receive a notification when you are receiving a new cookie. Please note that limiting the ability of websites to set cookies may lead to not being able to use all functionalities of the website.Are any third parties authorized to process your personal data?Your personal data can be processed by:Public authorities – only for the explicit and legitimate purpose of auditing Tour Operators.
A third party natural or legal person – only when it is necessary in order to perform the activities mentioned and described in your tour program (e.g.: the driver who picks you up from the airport must know your name and your flight details)
What are your most important rights as a data subject?We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that our company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that our company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@realpolandtours.com
If you think the processing of your personal data by RealPoland violates your rights, please contact us. You also have the right to lodge a complaint to a supervisory authority.
How long do we keep your personal data?We keep your personal data for no longer than it is necessary to be able to fulfil our commitments related to the contract with you or the offer you have been provided with. Some information can be kept longer in accordance with legal regulations in terms of tourism.Privacy policies of other websites
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.